Warranty:
If an item unravels within one month of delivery, it will be replaced at no cost. To request a replacement, please provide your order number and a photo of the damage.
The warranty does not apply if damage results from:
  1. Intentional damage
  2. Machine washing or machine drying
  3. Damage caused by a child or pet
  4. Alterations made after purchase

FAQ:
  • How do I wash a hat, scarf, or wearable item?

Spot cleaning is recommended whenever possible.
If washing is necessary, hand wash gently in cold water using a mild detergent. Lay flat to air dry on a towel. Do not hang items to dry, as this can permanently stretch the stitches. Do not iron. Heat may cause yarn to warp, shrink, or melt.

  • How do I wash a stuffed item?

Follow the same care instructions as wearable items. Ensure the stuffing is completely dry before storing or displaying the item.

  • How do I store my items when they're not in use?

Fold and store items in a cool, dry place away from direct sunlight.
Prolonged exposure to sunlight can fade colors, and humidity may stretch stitches over time.

  • Can I repair an item myself?

If a yarn tail is long enough, it can often be woven back into the surrounding stitches. Small holes may be repaired by sewing them closed with the same or a similar yarn color.

  • Are these items safe for children or pets?

Items that include safety eyes may pose a choking hazard if chewed or pulled loose. These items should not be given to children or pets without supervision. While safety eyes are securely attached, no attachment method is completely chew-proof.

  • Why are these items priced this way?

Each item is handcrafted and requires significant time, skill, and materials to produce. Pricing reflects:

    • Material costs
    • Time spent creating the item
    • Complexity of the design
  • Can I request a different color?
In many cases, yes. Color substitutions depend on the item and available materials. Please include your order number and the requested color change when contacting us.