Warranty:
If your item unravels within a month of arrival, it will be replaced for free. You must provide an order number and a picture of the damage. 
The warranty is voided if:
  1. The damage is purposely caused
  2. The item is machine washed or dried
  3. A child or pet destroys the item
  4. The item is purposely altered
FAQ:
  • How do I wash my hat, scarf, etc.?

Spot clean them as needed. If they absolutely must be washed, handwashing is the best way to do so. Most of the yarns I use are advertised as washable, but I cannot guarantee the item survives the cycle. Please use a gentle detergent and cold water. Air dry flat on a towel, hanging them can permanently stretch the stitches out of shape. Do not iron. Heat can cause the yarn to warp, shrink, or possibly melt.

  • How do I wash a stuffed item?

Refer to the above about wearable items. Make sure the stuffing inside is completely dry.

  • How do I store my items if they're out of season?

Fold and store in a cool, dark spot. Sunlight can cause colors to fade and humidity can stretch the stitches. 

  • How do I repair an item?

If the yarn tail is long enough, it can be woven back into the stitches. Holes can possibly be fixed by sewing it together using the same or similar yarn color. 

  • Can I gift an item to a young child or animal?

Any item with safety eyes can be an extremely dangerous choking hazard. Please do not give your child or pet a plush with safety eyes without supervision. The eyes are properly secured in place, but may come off with enough chewing or pulling.

  • Why are these products so expensive?

Each item in this store is handcrafted by one person, requiring a large amount of time and effort. The price reflects the cost of materials, amount of time spent assembling, and how complicated the item is.

  • Can I get an item in an unlisted color?
Yes, depending on the item the color can be easily substituted. Include your order number and which item you want to change.